FREQUENTLY ASKED QUESTIONS ?

 

1. When will my pictures be online?

Your proofs will appear online within 10 BUSINESS days (M-F) of your photo shoot. Unlike some studios, we digitally enhance each photo before you see it online. If you have trouble please let me know! 


2. How do I order a collage online?

Choose whatever size collage you want and add it to any picture then "add to cart." (YOU MUST CHOOSE FROM THE COLLAGE SECTION, NOT PRINTS) Next, you will type the photo numbers that you want in the collage and any other instructions you have in the COMMENTS box (You will see it once you click View Cart) Type any instructions you may have there. You will only be able to preview your collage by coming into the studio.

  

3. Can I make any changes to a picture when I order?

Yes! For example, if a picture is shown in black and white and you want it in color, just type that in the COMMENTS box (You will see it once you click View Cart) . You wont be able to see the changes, unless you come into the studio, but your order will arrive as requested! Same with any other changes you may want.

 

4. How long will my pictures stay online?

Your pictures will be available online for ONLY 30 days. If you would like to order pictures past that point you will need to come into the studio to order or pay a $15.00 re-uploading fee.

 

5. How long will it take for pictures I ordered to come in?

Once you have ordered, your prints will arrive in approximately two weeks. Books, albums and larger prints may take longer. Your order will be shipped dirrectly to your home to the address you list on paypal. Note- We cannot ship to PO Boxes.

 

6. How do I order a book online?

Choose the book you want and add it to any picture then "add to cart." If you chose one of the Spiral Bound Proof Books you can type which photo you want on the cover in the COMMENTS box (You will see it once you click View Cart) .

If you choose the Senior Album you will need to add these instructions to the COMMENT box (You will see it once you click View Cart)

1. Type out the photo numbers that you want in the book (ex. Amber_4574) 2. What color do you want the outside of the book to be? (I can get almost every color) 3. Do you want matte or glossy pages in your book? 4. What info do you want on the first page? (ex. Andrea Senior 2010, or The Smith Family 2010) or choose none.

7. Do you offer high or low resolution photos on a CD?

No, Strope Studios does not offer any type of CD's or digital files, with the exception of weddings. However, I am happy to post a few photos on FB for you at your request. 

 

8. How long will you keep my photos on file?

After 60 days, only edited files will be kept on file. This limits changes that can be done to individual photos. It is best to order your photos ASAP to ensure you get just what you want.

 

9. Can I add my name to wallets I order?

Yes, you can add this for FREE on two poses per session! Just type the info into the COMMENT box. However, do keep in mind that this doesn't look good on every picture.

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